The Roles And Responsibilities Of Managers

The Roles And Responsibilities Of Managers It is very important if a manager wants cooperation from his team or employees, or to pay attention. A good manager practices empathy and respects the personal values, opinions and ideas of the people he interacts with. He should listen and respond and offer praises and encouragements when they make progress. By doing that he will enhance their self esteem and will build trust. As the boss, his ability to develop trust and confidence, resolve problems and issues will result in a productive, goal oriented work group. He should encourage his team to ask for help, get involved and participate. A capable manager is often described as having a vision of where to go and the ability to articulate it. Communication skill A manager is the middle person in between the top management level and the team that reports to him. He is also the teams link to the larger organisation. He must have the ability to effectively negotiate and use persuasion when necessary to ensure the success of the team and project. Through effective communication, manager supports individual and team achievements by creating guidelines for the career advancement of team members and for accomplishing tasks. He has to ensure that communication between the two layers is smooth and is conveyed clearly to avoid misinterpretations and dissatisfaction. Good communication skills are useful to develop his negotiation and customer service skills, especially if he deals with clients. A good planner In order for a manager to achieve long term goals and commit to strategies for substantial earnings, he has to communicate the vision of the company to his subordinates. He should break down and clarify the goals that each team or individual have to perform and assign work schedules and strategies to them. It also involves thinking and planning out strategies on how to improve quality and also being cost conscious and effective. Having goals and planning out the directions allow for effective time management and saves cost and resources. Setting deadlines and goals helps keep employees focused, busy and motivates them to do their work. A good manager should talk to each of his employees about the companys goals, and work with them to set individual goals directly linked to organizations target mission. He should make sure that the employees understand their professional growth path in the company. Decision Maker The daily routine of making decisions for a manger includes determining how to approach an employee who is not performing or lacking progress and how to bring about change to the organization and its team. His day to day decision is based on whats important, whats right and not whos right. Leadership skill This is one of the most important skill. His position entails him to guide and give direction so that the team can perform effectively. A good manager offers job coaching, training and support. In order for individuals to meet the needs and objectives, they may need extra input, information or skills. The performance of his team depends on his abilities to empower them. How well a person performs depends on his motivation. His task as the boss is to encourage and coach others to improve themselves and the quality of their work. He needs to implement in them the desire to excel and accept responsibility and self management. Appraiser A good manager need to have the capacity to evaluate and examine a process or procedure and decide on the best choice to produce an outcome. He looks at the importance, quality and values and then taking the best approach. He is also expected to track the progress of each individuals activities and effectiveness, review them and offer feedback and counselling. Recognize problems It is impossible for a manager to know about personality conflicts, lagging productivity or other problems in the office if he has his head in the sand. If he notices a change in an employees work habits or attitude, he should try to get to the root of the problem before that problem starts to affect rest of the staff. Provide Satisfaction The subordinates of a manager are happy when they are provided with the necessary tools and resource. They feel secure if the management puts priority to health, safety and cleanliness issues. And this in turn helps in satisfying customers by giving good quality of service or product and taking care of their needs. New methods and technologies A manager should keep himself updated on methods and technologies that can make him and his team more efficient. Proper use of power In order to achieve the goal expected from a manger, he must have power and authority to act in a way that will stimulate a positive response from the workers. A manager depending on the situation, exercises different types of power, viz reward power and expert power. Besides the formal basis, the informal basis of power also has a more powerful impact on organizational effectiveness. A manager is only effective when his subordinates obey his orders. So, the manager uses appropriate power so that his subordinates willingly obey the orders and come forward with commitment. Proper time management Time is the most precious and vital thing in management. There are three dimensions of time boss imposed time system imposed time self imposed time As the manager has a thorough knowledge of the principle of time management such as preparing time charts, scheduling techniques, etc., he should utilize the time productively in the organization. Relationship Managerial behavior implies the existence of a manager managed relationship. This relationship arises in an organization. A manager should have a very good relationship with all his subordinates. It is very important for both his personal and official life. Sources of influence In case of a manager, authority is attached to his managerial position. In other words, managers obtain authority from his followers or subordinates. Sanctions A Manager has command over all allocation and distributions of sanctions between employees. For Example, Manager has control over the positive sanctions such as promotion and awards for his task performance and the contribution to organizational objectives. Manager is also in a position to exercises the negative sanctions such as with- holding promotions, or mistakes, etc. A leader has different type of sanctions to exercise and grant. He can generate or with hold access to satisfying the very purpose of joining the groups social satisfactions and related task rewards. These informal sanctions are relevant to the individual with belongingness or ego needs: where as the organizational sanctions granted or exercised by the managers are geared to the physiological and security needs of individual. Competence Selection of managers in an organization is done on their ability to successfully lead others rather than on past technical expertise. A manager who has a winning track record is considered competent. Competence also requires expertise in management skills. A capable and competent manager has the ability to challenge, inspire, model, enable and encourage his employees. Cool under pressure In a perfect world, projects would be delivered on time, under budget and with no major problems or obstacles to overcome. This happens due to a manager who takes all these problems in stride. When efficient managers encounter a stressful event, they consider it interesting, they feel they can influence the outcome and they see it as an opportunity. They take these events as a challenge rather than a stress. To be an exemplary role model Managers who set high standards or goals and achieve them are great leaders by examples. The ability to tolerate stress and remain poise under job pressures and still maintain a high activity and energy level is the main quality of a manager. In order to be a respected and efficient manager, a manager needs to work hard in his personal growth. EFFECTIVE DEALING OF PROBLEMS BY A MANAGER In a workplace a manager suffers from a lot of problems from his employees. These problems may be personal or official. Some of the most common problems are briefed below : Poor performance People think that poor performance occurs due to lack of skill but it is not always like that, it may also occur as employees are disorganised. Proper guidance can correct this problem. If performance difficulties relate to a lack of skills, additional training or coaching can solve these problems. Job incompatibility Sometimes skills of an employee arent compatible with their assigned tasks or regular duties. In this type of cases, offering the employee additional training or assigning them a different set of tasks is usually the most appropriate course of action. Sloppy work Whenever a manager notices that, an employee has made some errors, he should point out the mistakes to the employee and monitor their work more closely. If the problem persists, he should speak with the employee and detail the most serious examples of problems with their work. A good manager always remains positive and remembers the employees contribution to the company. Create an effective message A managers message should fit executives, middle managers, supervisors and employees. An effective message by a manager should also explain the employees ´ day-to-day duties directly affect the companys performance and he should touch on the values and pride of the employees. A direct face to face interaction by a manager can help to inspire employees and to reinforce positive attitude in them. This interaction helps the employees to adapt any change in the organization. Listening to employees Employees feedback is very important in an organization in case of managing change. Holding focus groups with employees is a great way to gauge reaction and monitor the progress of change. A manager can also ask his employees to provide feedback through email or company intranet. Even a blog can be used for this purpose which is quite popular now. For a successful change management proper communication is very important. Talking to your employees is not an one-time event, a good manager should reinforce his message by communicating quite often and on a regular basis. EFFECTIVE AND EFFICIENT MANAGERS An efficient leader can be summarised as a person who has a lot of capability where as an effective leader is one whose works produce good results for an organization. Effectiveness and efficiency are mutually exclusive things. They are both fundamental preconditions for a manager. Being effective means that one has the ability to properly analyse the evolving environment and selecting the right things as the areas of strategic focus for the enterprise. On the other hand, being efficient requires a carefully carved cultural and operational framework which helps the manager to achieve a particular degree of success, given the level of resources applied to a particular objective. Both the terms efficient and effective refer to the ability of a person, enterprise, or process to perform a function well. High efficiency refers to an efficient person while an effective person has high effectiveness. However there is a small but very significant difference between these two measure of performance. Efficiency refers to the economy in use of resources for performing a task, and effectiveness refers to the total output generated. Efficiency is measured in terms of ratio of output generated divided by inputs used in the process for example, widgets produced per kilogram of raw material used. Effectiveness measures the total output produced for example, total widgets produced in a day. An example is given to understand the concept. Two different lathe operators, say X and Y, are assigned the task of making bushes on a lathe. Let us say A produces 200 bushes in a shift, and in the process uses up 8 kilogram of steel rod in the process. In comparison, B produces 120 bushes using 10.5 kilogram of steel rod. The effectiveness and efficiency of these two lathe operators based on their performance is compared in table below: Operator Effectiveness Efficiency X 200 Bushes per shift 25 Bush per Kg of Steel Y 320 Bushes per shift 18 Bush per Kg of Steel So, we see that operator A has higher efficiency but lower effectiveness. In management, both efficiency and effectiveness are very important. The relative emphasis to be given to efficiency and effectiveness depends from situation to situation. One more example will completely justify the concept. For example, we must be careful to control the quantity and cost of water used in a factory during routine operations. However, if the same factory is on fire, we will not think twice about using whatever water can be made available for putting out the fire. Effective Versus Efficient The difference between effective and efficient are loaded with some of the most important concepts : Efficient doing things right Effective doing the right things Both concepts are very important and both concepts are utilised in the management of work. These concept begins with organization and does not depend on the position of an employee whether he is a manager or a staff employee. The great business writer Peter Drucker defined five functions in his writings : Objective setting Organising the team or group Communicating and motivating Performance measurement Developing people Effectiveness means that the job was done correctly and was accomplished but does not regard whether the job was done inexpensively or on time. Whereas, efficiency means that the job was accomplished cheaply and on time yet may not be a very thorough and impressive accomplishment. Efficient is defined as working without waste or using a minimum of time, effort and expense. But, the definition does not define the goals of the operation. A person can be very efficient but still he cannot get a positive result because he is not doing the right things at the right time. Thats where effective comes in. Effective means having the desired result. Once the desired result is obtained, the tasks leading to the result can be isolated and these tasks can then be completed efficiently. Some characteristics of an efficient manager are : He is organized. He can find things quickly He know how to use the tools on his computer to the nth degree He writes readable and actionable emails His meetings are well run He processes all the financial reports properly and on a regular schedule He knows how to work well with his employees Some characteristics of an effective manager are : Meeting deadline for reports and contributions Making a quota Earning the amount targeted Leading the time to define and execute a project We will consider an example to clear out the difference between the two qualities, i.e. how a manager solves a problem efficiently : STEP 1: He defines the problem in detail. Once he satisfied that the problem is well defined, then he starts looking for a solution. STEP 2: The second stage is the alternative courses of action that solve the problem. In this stage multiple potential solutions are generated. This step involves some research and asking others about their ideas. Here, the manager comes up with 2-3 alternative solutions. STEP 3: The third stage is related with studying each option and the advantages and disadvantages related to it. One alternative may appear quicker but might be costlier whereas the other alternative might be less costly but requires a lot of effort and time. Proper understanding of each alternative helps to get the right solution. STEP 4: This step is related to the selection and implementation of the best solution. STEP 5: The final step is related to the monitoring of the implemented solution i.e. whether it worked or not. If the solution is not good enough then again need to follow step 1. CONCLUSION Efficiency and effectiveness are different but when combined leads to an unstoppable result orientation which feeds success. So, we can conclude that both efficiency and effectiveness are important for a successful manager. As a result of the managers hard work the employees work properly and in an efficient manner which as a result gives fruitful results to the company.

Gatsby is Not Really Great Essay -- The Great Gatsby F. Scott Fitzgera

Is Gatsby Really Great? The first thing you see when you pick up this book is the Title â€Å"The Great Gatsby† So already you expect Gatsby to great before you have even opened the book. As the first chapter unravels The Narrator and Gatsby’s Neighbor Nick Carraway, tells us plainly that he loathes Gatsby, however by the end of the paragraph he describes Gatsby’s character as â€Å"gorgeous†. He also says â€Å"No Gatsby turned out alright in the end.† From now we begin to wonder about how great Gatsby really is? On one hand he is â€Å"vile† because Carraway tell us he has â€Å"Unaffected scorn† for him while on the other hand he is â€Å"gorgeous†. We consider Nicks opinions to be very accurate as he is a fair and sensitive person who is also the probably the only person that really knew Gatsby. Gatsby is the stories protagonist when we first meet him he is very mysterious and â€Å"God Like† which adds to his sense of greatness. Nick says Gatsby has : â€Å"come out to determine what share of our local heavens ." The first thing we see Gatsby doing is reaching for a green light. This green light represents his dream. A dream he is striving to achieve. When considering Gatsby’s Greatness, we must remember always that this is the 1920’s the â€Å"Jazz Age†. And Gatsby was a young successful man with lots of money. Not only is this the ideal of the American dream, but he also through gigantic parties every Saturday in his gothic mansion, where all the rich and famous would gather. He was a perf...

Pip’s conversation with Biddy Essay

Pip’s change whilst being in London, has meant he sees wealth as everything. â€Å"If I could have kept him away by paying money, I certainly would have paid money.† Showing that firstly, he’d do anything to stop Joe’s visit, and also he can buy anything, and that money can solve anything.  Pip feels embarrassed, he doesn’t want to be seen with Joe, â€Å"my greatest reassurance was, that he was coming to Barnards Inn,† showing he doesn’t want to be associated with someone of Joe’s status. Joe himself realises the change in Pip, † you wont find half so much fault in me if you think of me in my forge dress.† This displays Joe’s uncomfortableness, and unease, he realises Pip has change, and doesn’t see Joe the same as before. However Pip also becomes conscious of his change, â€Å"if I had been easier with Joe, Joe would have been easier with me.† Showing Pip’s tension, and impatience with Joe. Pip makes Joe feel uneasy, † us two now being now alone Sir.† The key word is ‘Sir’, Joe sees the change in Pip and feels obliged to call him Sir. As Pip has ‘grown accustomed’ to his great expectations, he has noted the change in himself. â€Å"I had insensibly begun to notice their effect upon myself,† showing he realises the effect people have had on him, which has caused him to change during the course of his ‘expectations.’ He recognizes this effect is not all positive, â€Å"I knew very well that it was not all good,† screening he has accredited the change within him. We see Pip build a sense of guilt, towards Joe and Biddy, â€Å"I lived in a state of chronic uneasiness respecting my behaviour to Joe.† â€Å"My conscience was not by any means comfortable about Biddy.† He has realised his mistreatment toward them.  Upon hearing the death of his sister Pip, starts to notice her, in ‘his world.’ â€Å"In my rooms too, with which she had never been at all associated, there was at once the blankness of death.† Showing the effect of her death within him.  Biddy tells Pip she is leaving the forge, he replies with: † I am not going to leave poor Joe alone,† showing his fondness of Joe, which is a drastic change, from their previous meeting in London. Even whilst at the forge and with Biddy, Pip still relates to wealth, â€Å"I would spend any money,† showing his continuous thought of money, which is such a change from his young childhood.  Pip changes towards Joe, â€Å"good-bye, dear Joe!- no don’t wipe it off- for God’s sake give me your blackened hand. This shows he respects Joe and likes him for who he is â€Å"man he was.† Pip realises he prefers London, he thinks Joe and Biddy knows he does, he thinks they believe he wont come back, his response is a â€Å"they were quite right to.† This is a clear representation of his change since his younger years. When Pip sees Magwitch, and learns that he is in fact his benefactor, he is disturbed, he is positively repulsed to find, Magwitch is the person who has raised him to become a gentlemen. â€Å"The abhorrence in which I held the man, the dread I had of him, the repungance with which I shrank from him, could not have been exceeded if he had been some terrible beast.† Dickens choice of words, illustrate Pip’s horror and hatred towards Magwitch, â€Å"abhorrence,† â€Å"repungance,† and â€Å"dread.† He uses animal imagery to convey his pure displeasure that Magwitch is in fact his benefactor. We see the change Magwitch brings about in Pip, † O, that he had never come! That he had left me at the forge-far from contented, yet, by comparison, happy.† For the first time since being in London, Pip’s views of the forge, have changed. He reconsiders his current position in London.  Pip doesn’t want anything to do with Magwitch, † he laid his hand upon my shoulder. I shuddered at he thought that for anything I knew, his hand might be stained with blood.† He sees Magwitch as dirty, he sees the money to be untrue and dirty also, which is a change, as before the money was everything to him. When pip finally reconsiders his situation, he is thoroughly disheartened: â€Å"It was not until I began to think, that I began fully to know how wrecked I was, and how the ship in which I has sailed was gone to pieces.† Showing that he believes his, ambitions, aspirations and hopes are all shattered.  Pip regrets his mistreatment of Joe and Biddy, â€Å"worthless conduct,† he sees how bad he’s been. He sums his emotions up at the end of the chapter, â€Å"thick black darkness,† this is how he sees his life after his changing reunion with Magwitch. Within chapter 40, Pip is still demoralised by finding Magwitch to be his benefactor, † I was greatly dejected and distressed.† Showing the change Magwitch has had on Pip since he made himself recognized. Pip analyses Magwitch, â€Å"he ate in a ravenous way, that was very disagreeable.† This is a sign of his change, he notes his manners, and sees his etiquette as wrong. Dickens used the word ‘disagreeable,’ which, represents, that its disagreeable to Pip, in his new found hierarchy. Dickens again uses animal imagery to convey Pip’s feelings towards Magwitch , â€Å"he looked terribly like a hungry old dog.† This represents Pip’s dislike for Magwitch. Pip is desperate to know how long Magwitch will stay, â€Å"in a frenzy of fear and dislike†¦. I want to know how you are to be kept out of danger, how long you are going to stay.† The key words are: ‘fear’ and ‘dislike,’ these are clear depiction of his disgust towards Magwitch.  We notice a huge change within Pip. He now recognises his affection toward Magwitch. He believes he should do right by Magwitch before he dies, â€Å"it became the first duty of my life to say to him, and read to him, what I knew he ought to hear.† Showing his consideration of compassion for Magwitch. Pip informs Magwitch about Estella, â€Å"she is living now. She is a lady and very beautiful. And I love her† He feels his duty, is to complement Magwitch on Estella. The change in Pip is that he inevitably forgives and pardons Magwitch, he wishes the best for him. â€Å"O, lord be merciful.† This is a drastic change to his initial thoughts towards him, when he discovered he was his benefactor.  Within chapter 57, as Pip comes out of his fever, we observe a change in him. Pip again worships Joe, â€Å"O, God bless him! O, God bless this gentle Christian man!† Showing his repentance. Pip changes his view of the word ‘wealth.’ â€Å"Wealth of his good nature,† showing his new appreciation of wealth, he has realised that, wealth in money terms doesn’t make a gentlemen, where as wealth in nature, and kindness does. Pip’s change is shown with: â€Å"I went towards them slowly, for my limbs were weak, but with a sense of increasing relief as I drew nearer to them, and a sense of leaving arrogance and untruthfulness further and further behind.† This shows he believes he’s leaving his ‘arrogance’ and ‘untruthfulness’ behind him, these are the factors of a gentlemen he now perceives to be appalling. Pip’s appreciation of Joe is exposed with, â€Å"my first thought was one of great thankfulness, that I had never breathed this last baffled hope to Joe.† He’s so happy he didn’t destroy Joe. This is a change in his feelings for Joe. His further appreciation of Joe is shown within Pip’s conversation with Biddy. â€Å"Dear Biddy, you have the best husband in the whole world, and if you could have seen him by my bed you would have-But no, you couldn’t love him better than you do.† This shows his sheer delight with both Joe and Biddy. He both recognises Joe and Biddy as good natured people, but also he recognises his mistakes. â€Å"You were both so good and true.† â€Å"To grow up a much better man than I did.† He identifies his life wasn’t all good, and he acknowledges his mistakes.  In conclusion, Pip has changed his depiction of the word, ‘gentlemen.’ He no longer sees it to revolve around education, wealth and social standing. Due to the positive effect that Joe has upheld within Pip, Pip appreciation of a ‘gentlemen’ is to be concerned with, faithfulness, generosity and goodness. Pip lost everything whilst in London, he now however has gained so much more, with respect and understanding, of not only himself but others also.

Dentist Essay example - 625 Words

The Trip to the Dentist Office nbsp;nbsp;nbsp;nbsp;nbsp;Thinking to myself, is there any way I could jolt back in my car and head back for home, I enter the tall thin tan colored brick building and walk over to the elevator, hoping that the last half hour of scrubbing my teeth to death pays off. Nervously, I push the up button and patiently wait. The elevator door promptly opens and I am engulfed, the door closes, up I go. Once on the second floor, I exit the elevator and immediately I can smell the mixture of the wintergreen flavored tooth paste and the overwhelming aroma of bleach out in the hall, along with the sound of the teeth grinding drills which gives, no longer the feeling of the dentist office but of road construction†¦show more content†¦Then I turn and look to see a photo album sitting on an ancient looking coffee table. I pick it up only to see mouthfulls of melancholy decaying teeth and gums. I quickly close the book thinking if I looked at it long enough I would turn to stone and shutter a t the thought, but happy to know that mine are all there twinkling in the abundance of sunlight that’s peaking in from the outside world through the streak free window. nbsp;nbsp;nbsp;nbsp;nbsp;Finally, the nurse calls my name and I enter the inner office and sit in the cream colored trap looking chair, hoping that it will swallow me and send me any where but here. Looking at all of the shiny stainless steel tools gives me a feeling that I am about to enter war. Laying down the bright overhead light momentarily blinds me, then he starts the procedure. nbsp;nbsp;nbsp;nbsp;nbsp;â€Å"So, how have things been going with you since the last time I’ve seen you Andy?† he asks. nbsp;nbsp;nbsp;nbsp;nbsp;â€Å"Auuuuuuhhhhh right.† Is all I could reply with. He laughs and continues to clean, polish, scrape, and floss. nbsp;nbsp;nbsp;nbsp;nbsp;â€Å"Spit in to this cup.† He commands. nbsp;nbsp;nbsp;nbsp;nbsp;With having toShow MoreRelatedThe Life Of A Dentist1889 Words   |  8 PagesThe Life of a Dentist Growing up, people assumed many things about the person I would end up being. Some people thought I was good at dancing and would end up being a performer or an actress. Others saw me arguing with my older sibling and thought I would be a great lawyer. Although many people held different expectations of me that changed over time, my father always hoped and encouraged me to be a doctor. I remember him telling his friends that his biggest dream is to see me become a doctor. SinceRead MoreThe Struggles Of Bad Customer Service1188 Words   |  5 Pagesmolars had failed to drop down by itself, as it was originally supposed to. So my dentist recommended that he cut out the gum tissue to where the tooth lay so it could drop down smoothly by itself. 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